Frequently Asked Questions
Everything you need to know about leveling up your setup with JP Gaming.
What is the standard shipping time for gaming peripherals?
We offer expedited shipping on all orders. Standard delivery typically takes 3-5 business days within the continental US, while international shipping can take 7-14 business days depending on customs.
Do your mechanical keyboards and mice come with a warranty?
Yes, all JP Gaming electronics are covered by a 12-month manufacturer warranty that protects against hardware defects and technical malfunctions.
What is your return policy for open-box electronics?
We offer a 30-day return window. If the item is opened, it must be returned with all original packaging, cables, and manuals to be eligible for a full refund or exchange.
Are the gaming components compatible with both PC and Console?
Most of our headsets and controllers are cross-platform compatible. Please check the 'Technical Specifications' section on the specific product page for detailed compatibility lists for PS5, Xbox, and PC.
How can I track my order status?
Once your order has been processed, you will receive an email with a unique tracking number and a link to our real-time tracking portal.
Do you offer technical support for driver installations?
Absolutely. Our dedicated support team is available via live chat from 9 AM to 6 PM EST to assist you with firmware updates, driver installations, and software customization.